Propeller, formerly known as VanCert, claims to be the first digital service management system that allows users to monitor, manage and control every aspect of repairs and maintenance programmes across all service areas: gas, electrical, fire, oil, water and asbestos.
Propeller takes all the data generated by housing associations on tasks they conduct on behalf of residents every day and converts it into up-to-date information on service provision and performance. This is then available in real time to Propeller users via a unique combination of dedicated key performance and compliance overview dashboards to view, understand, monitor and analyse key performance data.
The firm works with Great Places Housing Group, Clarion Housing, Liberty Living among its client list.
With a dedicated dashboard for each service, the relevant administrative staff and engineers can identify problems, raise a task or response and then track the job through to conclusion – effectively closing the loop on compliance. Information is always accurate as engineers and other service operatives update progress on a job in real-time while out in the field.
By delivering a faster more responsive service to improve asset management and enhance the quality and responsiveness of customer service, Propeller aims to help housing associations save time and money, while at the same time as improving customer satisfaction. Propeller can be used with a number of common housing management systems such as Orchard.
Dave Wilson, operations director of Propeller said: “We know that after implementing Propeller, customers report an average saving of two hours per working day for every engineer, administrator and compliance manager they employ. Added together that accounts for a significant amount of time which can be allocated to other jobs and subsequently, vastly improve service delivery and compliance.
“Our aim was to make innovative technology affordable, with transparent pricing and as risk-free as possible to budget-conscious housing associations. It’s up to the user whether they implement Propeller as a replacement for one or all their current field service management systems, or as an additional ‘layer’ to complement and boost productivity of their existing platform. Either way, they are provided with a comprehensive interactive Compliance Dashboard showing real time data to achieve 100% across all services – it gives them one single version of the truth.”
Tina Holdcroft, from Holdcroft Heating which has been piloting Propeller, said: “We’re seen as a company that is one step ahead due to our use of technology. We’re now consistently 100% compliant.”