The building manager said it wants to be the most innovative in the UK after agreeing a deal with software firm Open Box that will introduce artificial intelligence bots into its team to perform “mundane tasks”.
Robert Stark, executive director of property management strategy at MJ Mapp, said of the partnership with Open Box: “We are continuously looking for opportunities to drive higher standards of customer and client service. By partnering with Open Box, we see a tremendous opportunity to release our teams to focus on our clients and occupiers rather than performing repetitive, mundane tasks. The ability to automate these tasks using Open Box’s Robotic Process Automation, has the added benefit of ensuring consistency of process and output, as well as allowing us to scale up seamlessly to meet our growth plans. Importantly, this is automation to raise quality, not cut costs.”
What is Robotic Process Automation?
Robotic Process Automation (RPA) technology is the application of technology that allows employees in a company to configure computer software or a ‘robot’ to do basic tasks across applications just as human workers do. The software is designed to reduce the burden of repetitive, simple tasks.
Open Box’s Robotic Process Automation Engine is built for the real estate industry. The company will work to identify processes within the organisation that are ripe for automation, whilst also teaching the engine their unique ways of doing things – on top of an already extensive foundation of real estate business processes.
The starting project is to introduce automation to support M J Mapp’s centralised data warehouse and CAFM (computer aided facility management) system. This will allow the company to transfer bulk data around the business, making management and service level information accessible whilst providing automatic supplier invoice approval to improve payment times and cash flow to clients.
Matt Burnham, principal of Open Box UK, commented: “Traditionally, MJ Mapp manually generated client reports from systems every day to extract essential property management data. Although this job is critical, it is also repetitive and time-consuming tying skilled professionals up doing fairly simple tasks and preventing them from doing other more complex work. The Open Box Real Estate Automation Engine will generate the reports on a daily basis and save them in a secure, shared location.”