Kemper chooses Mallcomm for property management operations

The family-owned Kemper Development Company, with seven decades of experience, strives to create a connected mixed-use community in one of the strongest economies in the US. Starting out as a 16-store, outdoor shopping centre 74 years ago, The Bellevue Collection in Washington has grown into a 5.5m sq ft mixed-use portfolio which is home to 200 brands, 50 dining and entertainment venues and three hotels, as well as 1.7m sq ft of office space and residential.

The Kemper Development Company was seeking a solution to streamline many of the multiple technologies they’ve invested in previously at The Bellevue Collection, its retail, dining and entertainment development. After careful consideration, the experienced ownership chose to introduce the Mallcomm platform with its enhanced suite of property management and tenant engagement modules.

Working closely with The Bellevue Collection, Mallcomm has created a branded tenant hub app, TBC Tenant Hub, equipped with modules to support the property in delivering world class operations which can be managed within the app or by using the Content Management System. The platform will streamline and integrate processes for both tenants, and the management team.

One of the primary modules is the key contacts CRM, which will enable the property management team to quickly view up-to-date information about all tenant and employee contacts, assisting in situations where tenants may be working from home. Further significant time savings will be made as a result of introducing sales collection functionality, which will digitise and automate the sales collection process for the accounting team and enable tracking of lease responsibilities.

Alesha Shemwell, director of retail said : “The roll out of the TBC Tenant Hub this October is very exciting! By creating a centralized channel of communication and streamlining operations, we will see cost savings through the efficiencies which the platform creates. Featured with our own branding, we feel that this unique property management technology will support us in providing world-class property management and a much more connected communication system.”

Randall McKillop, EVP of Americas, Mallcomm commented, “ The Bellevue Collection is a great success story and we are thrilled to be working together with them to build a custom system that meets their needs and will create operation efficiencies and tenant engagement at their properties. Starting from a small shopping location 74 years ago, to the fantastic mixed-use property it has become today, we are excited to be providing the technology which will elevate Kemper Development Company’s property management processes at The Bellevue Collection.”