Fixflo | Maintenance management made simple

The winner of PlaceTech Prize 2019 is a maintenance management system trusted by more than 1,500 companies managing over one million properties across 14 time zones.

NAME OF PRODUCT | Fixflo: Maintenance Management Made Simple

PRICE | Starting at £75+VAT per month. Based on units on the platform and modules used

TARGET AUDIENCE

• Commercial property operators
• Commercial property managing agents
• Residential letting agents
• Residential leasehold managing agents
• Build to rent operators

CHALLENGE

Property maintenance is complex, time-consuming and can lead to business risks.

Managing repairs and maintenance involves the collection, sharing and logging of data by multiple internal and external stakeholders. Every step of the process must remain compliant with evolving regulations. As a result, the management of repairs and maintenance involved many manual and repetitive tasks. Property managers, occupiers, contractors and anyone else involved in the maintenance cycle had to rely on emails, phone calls, spreadsheets and other unconnected solutions, exposing them to the risk of non-compliance and conflicting data across records.

SOLUTION

Fixflo streamlines communication and data handling in the repair and maintenance process. Users can resolve more maintenance issues in less time with Fixflo.

Fixflo’s picture-based, online reporting tool asks occupiers for specific details in 40+ languages. The property manager and any required contractor would have all the information they need to assess the maintenance work from the get-go. For occupiers with difficulty accessing the Internet, Fixflo allows them to simply call a phone number and log their repair requests using interactive voice recognition (IVR) technology.

According to Fixflo’s system data collected on over one million properties, 30% of repairs were reported out of hours. Occupiers no longer need to call their property managers during office hours.

This Fixflo Contractor App is designed for in-house and third-party contractors. Using the Fixflo Contractor App, contractors can securely access job details, update job progress and upload invoices. Property managers no longer have to request compliance certificates as the app will remind the contractor before and after any insurance or certificate is due.

Apart from improved efficiency and customer service, Fixflo also helps property managers stay compliant.

With hundreds of planned maintenance templates available out-of-the-box, managing agents and property managers of residential blocks and commercial buildings can easily ‘set and forget’ any risk assessments, making sure no safety inspection slip through the cracks.

Fixflo can be used as a standalone tool or as part of a tech stack through open API integrations. When integrated with property management systems or accounting software, data is synchronised across systems, eliminating duplicate work and conflicting data.

For example, a contractor invoice uploaded via the Contractor App could automatically be appended to the issue log on the property management system, with costs and payable taxes added to the accounting system automatically.

OUTCOME

Used in over one million properties worldwide, Fixflo has fundamentally changed how maintenance is managed. Fixflo allows property managers to provide better customer service, stay compliant with relevant regulatory and legislative requirements and improve efficiency. Property managers are found to be able to manage 35% more properties when they’re equipped with Fixflo (Source).

Using a customisable dashboard, property managers can easily spot which task needs attention first. Over time, they can visualise their system data and turn them into actionable insight, using data to optimise their operational strategy.

Clients:

Fixflo is trusted by more than 1,500 companies managing over 1 million properties across 14 time zones. Clients include:

• Commercial property occupiers such as Greggs, managing agents such as Fifield Glyn and facilities management companies such as Eurocell
• Residential letting agents such as Connells, Hamptons and JLL
• Residential leasehold managing agents such as Chamonix Estates, Trinity Estates and Watson Property Management
• Build to rent operators such as Lambert Smith Hampton, Live DifRent and Touchstone