The Crown Estate has teamed up with property software provider Spike Global for a residential platform at its latest luxury London development.
Founded by former video game developer Jeremy Heath-Smith – one of the creators of the Tomb Raider series – Spike developed a modified version of its resident engagement app Spike Living for the Crown Estate’s Morley House on Regent Street.
Designed to open up communication between residents and management, the app powers Morley House’s “hotel-style amenities”. Residents can use the app to book lounges or screening rooms, access 24-hour concierge and security services, handle maintenance, view updates and notifications such as fire safety procedures and residents’ manuals and manage their car club membership.
Spike, which is chaired by the former head of Battersea Power Station Rob Tincknell, also provides access to local promotions, which residents can use to book cleaning services and beauty treatments.
Charlotte Moss, asset manager at the Crown Estate, said: “The Morley House residents’ app has been well received, not only by the residents, who have the convenience of accessing a wide range of services from their mobile device, but also by the concierge and management team.”
Heath-Smith added: “In working with the team at the Crown Estate, our focus has been on implementing a platform that truly puts luxury lifestyle at the heart of the residence’s operations.
“With such a wide range of amenities and services available to residents it was important for us to implement a seamless communication tool while enhancing the high-end user experience. We are delighted to be working with Morley House and we hope residents will feel connected, cared for and valued in their homes.”
Outside Spike Living, Spike also has software for student housing – Spike Student – tenancy management – Spike Lettings – and employee engagement – Spike Workspace. Much of the focus of these apps is on communication, connecting residents or employees to their colleagues, neighbours and to management with the goal of creating communities.
Earlier this year, the company partnered with Fixflo to create an app that provides resident engagement, building management and repairs and maintenance management in one app.
The partnership allows Spike Living users to also report repairs and get notified about upcoming maintenance or on the progress of ongoing issues.