The tenant experience software provider has acquired British Land’s digital management solution Vicinitee in a move to create a comprehensive workplace experience platform.
Used in iconic London buildings such as the Shard and the Gherkin, Vicinitee is a web-based platform that streamlines property management and facilitates communication between owners, occupiers and contractors. Clients include Blackstone, the Crown Estate, Derwent, Tishman, Argent, Axa, Safra and Hammerson.
In a deal that triples its UK business, Equiem will integrate Vicinitee’s work order and contractor, visitor and space management technology into its tenant engagement, vendor management and analytics platform.
The company called it the industry’s first workplace experience platform: a comprehensive workplace management platform with solutions for tenant experience, property operations, visitor management, access and flexible space management.
British Land and Equiem started their partnership when Equiem rolled out its software at the 32-acre Broadgate campus, which includes 100 Liverpool Street – one of the first UK buildings to commit to smart building certification from SmartScore.
Gabrielle McMillan, CEO of Equiem, said: “This partnership with British Land allows us to expand and refine our offering across a world-class portfolio alongside forward-thinking real estate leaders.
“British Land is committed to partnering with their occupiers to provide a differentiated workplace experience for employees, and we’re excited to shape our technology around this ethos and commitment.”
Sally Jones, head of strategy, digital, and technology at British Land, added: “We’re proud of the exceptional service and value Vicinitee has delivered to property owners over the past decade. The role of data and technology in creating great places for our customers and their people is now more important than ever.
“Our partnership with Equiem is a natural step forward to offering the highest levels of service and experience to everyone across the property management chain. This acquisition creates an unmatched value proposition that we believe clearly defines Equiem as a market leader and preferred partner of landlords globally.”
Equiem was founded in Australia in 2011 and now has a user base of 175,000 across 9,000 companies, including Facebook, Accenture, LinkedIn, Atlassian, PwC, EY, Citi Bank, Nike and Adidas.
Equiem’s technology stack includes mobile and desktop apps, communications and event management, an e-commerce marketplace, leasing dashboards and flexible space management. The platform gives property owners portfolio-wide data and insights to help them understand and build stronger relationships with tenants, ultimately helping them make better capital improvement decisions.
McMillan said: “Property operations is complex. This is not software that you can build quickly. We knew we wanted to expand our offering to meet these needs and acquiring Vicinitee (rather than building a suite of building operations software from scratch) gives us a significant first mover advantage, with Vicinitee’s 20 years of history solving problems for property managers across hundreds of buildings.”