Jobs

Customer Success Manager

  • LMRE
  • Competitive
Company: LMRE
Location: London
  • Anywhere

Our client is at the forefront of revolutionising the proptech sector with a mobile app platform that connects people with property and each other. Working across a mix of commercial and residential customers across the globe, we are now looking for an upbeat Customer Success Manager to join their friendly team.

About you

Are you a master organizer with a love for testing and rolling out new processes?

Brimming with positivity and empathy?

Do you have a strong work ethic and comfortable in taking initiative?

Have an eye for (technical) detail?

If you answered YES to all the above then read on!

The role

  • Gaining a deep understanding of their customers and guiding them face-to-face, over email and phone in getting maximum value from their app
  • Being the main point of contact during the onboarding process
  • Building a trusting ongoing relationship with the customer by undertaking regular syncs and providing pro-active best practice
  • Being the internal customer voice ensuring their customers are heard through-out the company, from Business Development to Product
  • Explaining technical details to non-techy customers and creating content to support self-service
  • Tracking customer metrics and increasing adoption and usage
  • Identifying expansion opportunities with our current customers
  • Updating the internal reports and some content upload during the onboarding period

Must-haves

  • Enthusiastic graduate with a minimum of a 2:1 or 1-2 years work experience in Customer Success, Account Management or relevant customer facing roles
  • Fantastic time management and ability to prioritize a busy workload
  • Self motivated, ambitious and resourceful mind-set
  • Comfortable in setting customer expectations and dealing with customer curve-balls
  • Excellent communication skills; both written and verbal

Nice-to-haves

  • Experience working in a start-up
  • Interest in the property and tech industries
  • Knowledge of SaaS products

Benefits

  • Competitive salary based on experience and performance related bonus
  • 25 days holiday plus bank holidays
  • Free on-site gym/yoga & events
  • Mac provided
  • Work from a beautiful co-working space in East London with unlimited coffee, biscuits, fruits and the occasional Soylent

To apply for this job email your details to kirsty.butcher@placenorthwest.co.uk

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