GM Chamber: The Management X Factor – Managing Difficult Conversations

Organiser: Greater Manchester Chamber of Commerce
Location: Elliot House, 151 Deansgate, Manchester, M3 3WD
Email: Chris Taylor:
Phone: 07525 731 230

Gallup research suggests good people managers “contribute 48% higher profits to their companies than average people managers”.

In order to assist you to get the best from the people in your business, we have partnered up with Oakridge Centre to design a training course specifically for Chamber members.

This practical and thought-provoking half-day session will provide you with tools and techniques to manage challenging conversations where opinions differ and emotions are running high, enabling you to:

  • Identify how to communicate confidently and assertively
  • Communicate information that may be seen as ‘bad news’ (e.g. during change or giving feedback on performance)
  • Handle a range of different and sometimes unpredictable responses from others

Oakridge are a highly respected organisation that supports leading businesses to develop their people and whose clients include AstraZeneca, Bentley Motors and Barclaycard. They bring a fresh, innovative and engaging approach to learning.


  • Start: 1.30pm
  • End: 5pm

Who is this suitable for?

The workshop is suitable for all levels of manager and are made up of a blend of theory and practical exercises. The key objective of both workshops is to give you practical solutions to the specific challenges that you face in your workplace.


Standard: £255 + VAT

Member: £195 + VAT

Readers of Place North West can book with the member’s rate: call 07525 731 230 or email and quote ‘Place North West’.

Click here to register online

Alternatively we can take payment via cheque and invoice, please email for a booking form.